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Akamai EAA Maintenance Notifications

Updated Apr 6, 2025

All Systems Operational

About This Site

Welcome to the maintenance page for Akamai Enterprise Application Access (EAA). This public page is used to communicate maintenance for the EAA platform. You can subscribe to maintenance notices using the above link.

The maintenance page has been broken down in to components to allow you to subscribe to updates that apply to you. "Cloud Zones" are where your applications reside and where you deploy them to The "Management" section will apply to all, these are the components that allow you to manage your EAA deployment.

This page is integrated with https://www.akamaistatus.com which is used for reporting service incidents, any EAA related incidents announced from that page will also appear here under the "Akamaistatus.com" component.

All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Cloud Zones Operational
Amsterdam Operational
Chennai Operational
Chicago Operational
Dallas Operational
Hong Kong Operational
Frankfurt Operational
Jakarta Operational
London Operational
Los Angeles Operational
Madrid Operational
Miami Operational
Milan Operational
Osaka Operational
Paris Operational
Sao Paulo Operational
Seattle Operational
Seoul Operational
Singapore Operational
Stockholm Operational
Sydney Operational
Tokyo Operational
US East Operational
US West Operational
Washington DC Operational
Dedicated Cloud Zones ? Operational
Chennai - #343 Operational
Los Angeles - #343 Operational
Paris - #343 Operational
US East - #343 Operational
Washington - #343 Operational
Dallas - #894 Operational
Los Angeles - #894 Operational
Osaka - #1708 Operational
Tokyo - #1708 Operational
Chennai - #1896 Operational
Frankfurt - #1896 Operational
Hong Kong - #1896 Operational
Singapore - #1896 Operational
Washington - #1896 Operational
Beijing - #2586 Operational
Dallas - #2586 Operational
Frankfurt - #2586 Operational
Los Angeles - #2586 Operational
Seattle - #2586 Operational
Milan - #2963 Operational
Paris - #2963 Operational
Osaka - #3787 Operational
Tokyo - #3787 Operational
Tokyo - #4700 Operational
Amsterdam - #6036 Operational
Paris - #6036 Operational
N. Virginia - #6044 Operational
Washington - #6044 Operational
Amsterdam - #6596 Operational
Management Operational
API Services Operational
Configuration Operational
Reporting Operational
Akamaistatus.com ? Operational
Akamai Enterprise Application Access Operational
Akamai Enterprise Application Access: API Service Operational
Akamai Enterprise Application Access: Configuration Operational
Akamai Enterprise Application Access: Reporting Operational
Operational
Degraded
Disrupted
Widespread
Maintenance

Scheduled Maintenance

Planned Cloud Zone Maintenance [Paris - #343] Apr 7, 2025 23:00 - Apr 8, 2025 04:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9393
Posted on Mar 21, 2025 - 16:31 UTC

Planned Cloud Zone Maintenance [Washington - #343] Apr 8, 2025 04:00-09:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9394
Posted on Mar 21, 2025 - 16:33 UTC

Planned Cloud Zone Maintenance [Hong Kong] Apr 8, 2025 16:00-21:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 10395
Posted on Mar 24, 2025 - 16:40 UTC

Planned Cloud Zone Maintenance [Washington - #1896] Apr 9, 2025 04:00-09:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9395
Posted on Mar 21, 2025 - 16:34 UTC

Enterprise Application Access April, 2025 Release Apr 10, 2025 09:00-13:00 UTC

The April, 2025 Enterprise Application Access (EAA) release will go live during this maintenance window. The service will remain operational during this time but EAA administrators may experience intermittent configuration and reporting issues.

For additional information please reach out to Akamai Technical Support referencing the April, 2025 EAA release, status changes will be updated here as they become available.

Full release notes will be posted to https://techdocs.akamai.com/eaa/changelog after the release.

Ref - 10513
Posted on Apr 03, 2025 - 17:46 UTC

Planned Cloud Zone Maintenance [Paris - #2963] Apr 10, 2025 23:00 - Apr 11, 2025 04:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9396
Posted on Mar 21, 2025 - 16:37 UTC

Planned Cloud Zone Maintenance [Seoul] Apr 11, 2025 15:00-20:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 10396
Posted on Mar 24, 2025 - 16:41 UTC

Planned Cloud Zone Maintenance [Frankfurt] Apr 11, 2025 23:00 - Apr 12, 2025 04:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes.

As part of this maintenance, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed in https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service without removing any previously implemented IP based rules.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9399
Posted on Mar 21, 2025 - 16:38 UTC

Planned Cloud Zone Maintenance [Seoul] Apr 14, 2025 15:00-20:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 10397
Posted on Mar 24, 2025 - 16:43 UTC

Planned Cloud Zone Maintenance [Paris - #6036] Apr 14, 2025 23:00 - Apr 15, 2025 04:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 10367
Posted on Mar 21, 2025 - 16:39 UTC

Planned Cloud Zone Maintenance [Hong Kong - #1896] Apr 17, 2025 16:00-21:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 10398
Posted on Mar 24, 2025 - 16:44 UTC

Planned EAA Connector Upgrade [April 2025] Apr 19, 2025 03:00-09:00 UTC

Enterprise Application Access (EAA) connectors will be upgraded during this time. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes.

Please check the EAA release notes on April 21, 2025 for the complete list of new features
- https://techdocs.akamai.com/eaa/changelog

If you have any questions, please contact Akamai Technical Support - https://www.akamai.com/global-services/support

Ref - 250101
Posted on Apr 03, 2025 - 14:01 UTC

Planned Cloud Zone Maintenance [Beijing - #2586] Apr 21, 2025 16:00-21:00 UTC

We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 10399
Posted on Mar 24, 2025 - 16:45 UTC
Apr 6, 2025

No incidents reported today.

Apr 5, 2025
Planned Cloud Zone Maintenance [Tokyo]
Completed - The scheduled maintenance has been completed.
Apr 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 15:00 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes.

As part of this maintenance, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed in https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service without removing any previously implemented IP based rules.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9077
Mar 21, 16:26 UTC
Planned Cloud Zone Maintenance [Frankfurt]
Completed - The scheduled maintenance has been completed.
Apr 5, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 23:00 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes.

As part of this maintenance, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed in https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service without removing any previously implemented IP based rules.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9397
Mar 21, 16:25 UTC
Apr 4, 2025
Apr 3, 2025
Planned Cloud Zone Maintenance [Chennai - #343]
Completed - The scheduled maintenance has been completed.
Apr 3, 23:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 18:30 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9391
Mar 21, 16:18 UTC
Planned Cloud Zone Maintenance [Los Angeles - #343]
Completed - The scheduled maintenance has been completed.
Apr 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9392
Mar 21, 16:20 UTC
Planned Cloud Zone Maintenance [Milan]
Completed - The scheduled maintenance has been completed.
Apr 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 23:00 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9390
Mar 21, 16:16 UTC
Apr 2, 2025
Emergency Cloud Zone Maintenance [Hong Kong]
Completed - The scheduled maintenance has been completed.
Apr 2, 12:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 10:10 UTC
Scheduled - We are currently carrying out emergency maintenance in our Hong Kong - Client Cloud Zone. This maintenance is not expected to cause any impact to end-users.

Ref - 10393
Apr 2, 10:07 UTC
Planned EAA Management services maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 05:30 UTC
Scheduled - We are enhancing the infrastructure for the EAA Management components to provide a more scalable and high-performing experience for our growing customer base. The service will remain operational during this time but EAA administrators may experience intermittent issues in accessing the portal.

As part of this upgrade, the Management POP will begin utilizing additional IP addresses. If your organization uses IP addresses for whitelisting outbound access, please ensure the new IP addresses are added to your firewall's allow list before the effective date. Failure to do so will result in connector downtime and Akamai Client connectivity issues. For the list of new IP addresses, please refer https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service.

If you whitelist outbound access using domain names only, no action is required.

We appreciate your prompt attention to this matter to avoid any potential service disruptions. If you have any questions, please contact Akamai Technical Support (AkaTec).
https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

Ref - 8481
Mar 21, 16:49 UTC
Apr 1, 2025
Planned Cloud Zone Maintenance [Hong Kong]
Completed - The scheduled maintenance has been completed.
Apr 1, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 16:00 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 10393
Mar 24, 16:39 UTC
Mar 31, 2025

No incidents reported.

Mar 30, 2025
Planned Cloud Zone Application Maintenance [Frankfurt]
Completed - The scheduled maintenance has been completed.
Mar 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 20:00 UTC
Scheduled - During this maintenance window we will be migrating EAA Clientless applications to our improved dial-out version, providing enhanced performance, stability and scalability.

This migration will run in phases during the maintenance window and may result in a brief application downtime of up to 5 minutes whilst your EAA connector(s) reconnect to the cloud zone using the latest dial-out version.

If you have deployed your clientless application to this cloud zone after May 2024, your application will already be using the optimized dial-out version and will not be impacted during this maintenance window.

Application deployments to these Cloud Zones may experience a slight delay during this maintenance window.

Ref - 8656
Mar 22, 08:49 UTC
Mar 29, 2025
Planned Cloud Zone Maintenance [Singapore]
Completed - The scheduled maintenance has been completed.
Mar 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 16:00 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes.

As part of this maintenance, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed in https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service without removing any previously implemented IP based rules.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9092
Mar 6, 13:56 UTC
Planned Cloud Zone Maintenance [Singapore - #1896]
Completed - The scheduled maintenance has been completed.
Mar 29, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 16:00 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes.

As part of this maintenance, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed in https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service without removing any previously implemented IP based rules.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9090
Mar 6, 13:58 UTC
Planned Cloud Zone Application Maintenance [Frankfurt]
Completed - The scheduled maintenance has been completed.
Mar 29, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:30 UTC
Scheduled - During this maintenance window we will be migrating EAA Clientless applications to our improved dial-out version, providing enhanced performance, stability and scalability.

This migration will run in phases during the maintenance window and may result in a brief application downtime of up to 5 minutes whilst your EAA connector(s) reconnect to the cloud zone using the latest dial-out version.

If you have deployed your clientless application to this cloud zone after May 2024, your application will already be using the optimized dial-out version and will not be impacted during this maintenance window.

Application deployments to these Cloud Zones may experience a slight delay during this maintenance window.

Ref - 8656
Mar 22, 08:48 UTC
Mar 28, 2025
Planned Cloud Zone Maintenance [Chennai]
Completed - The scheduled maintenance has been completed.
Mar 28, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 18:30 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9087
Mar 6, 13:54 UTC
Mar 27, 2025
Planned Cloud Zone Maintenance [Chennai]
Completed - The scheduled maintenance has been completed.
Mar 27, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 18:30 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9086
Mar 6, 13:54 UTC
Mar 26, 2025
Planned EAA Management services maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:30 UTC
Scheduled - We are enhancing the infrastructure for the EAA Management comonents to provide a more scalable and high-performing experience for our growing customer base. The service will remain operational during this time but users may experience intermittent login failures. Additionally, EAA administrators may experience intermittent deployment delays and SCIM directory sync failures.

As part of this upgrade, the Management POP will begin utilizing additional IP addresses. If your organization uses IP addresses for whitelisting outbound access, please ensure the new IP addresses are added to your firewall's allow list before the effective date. Failure to do so will result in connector downtime and Akamai Client connectivity issues. For the list of new IP addresses, please refer https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service.

If you whitelist outbound access using domain names only, no action is required.

We appreciate your prompt attention to this matter to avoid any potential service disruptions. If you have any questions, please contact Akamai Technical Support (AkaTec).
https://www.akamai.com/us/en/support/global-support-phone-numbers.jsp

Ref - 8481
Mar 13, 18:08 UTC
Mar 25, 2025
Planned Cloud Zone Maintenance [Osaka]
Completed - The scheduled maintenance has been completed.
Mar 25, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 15:00 UTC
Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes. We also recommend not deploying applications during this time.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.

Ref - 9085
Mar 6, 13:52 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

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