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Akamai EAA Maintenance Notifications

Updated
All Systems Operational

About This Site

Welcome to the maintenance page for Akamai Enterprise Application Access (EAA). This public page is used to communicate maintenance for the EAA platform. You can subscribe to maintenance notices using the above link.

The maintenance page has been broken down in to components to allow you to subscribe to updates that apply to you. "Cloud Zones" are where your applications reside and where you deploy them to The "Management" section will apply to all, these are the components that allow you to manage your EAA deployment.

This page is not used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Cloud Zones Operational
Amsterdam Operational
Chennai Operational
Chicago Operational
Dallas Operational
Hong Kong Operational
Frankfurt Operational
Jakarta Operational
London Operational
Los Angeles Operational
Madrid Operational
Miami Operational
Milan Operational
Mumbai Operational
Osaka Operational
Paris Operational
Sao Paulo Operational
Seattle Operational
Seoul Operational
Singapore Operational
Stockholm Operational
Sydney Operational
Tokyo Operational
US East Operational
US West Operational
Washington DC Operational
Dedicated Cloud Zones ? Operational
Chennai - #343 Operational
Los Angeles - #343 Operational
Paris - #343 Operational
US East - #343 Operational
Washington - #343 Operational
Dallas - #894 Operational
Los Angeles - #894 Operational
Osaka - #1708 Operational
Tokyo - #1708 Operational
Chennai - #1896 Operational
Frankfurt - #1896 Operational
Hong Kong - #1896 Operational
Singapore - #1896 Operational
Washington - #1896 Operational
Beijing - #2586 Operational
Dallas - #2586 Operational
Frankfurt - #2586 Operational
N. California - #2586 Operational
Oregon - #2586 Operational
Milan - #2963 Operational
Paris - #2963 Operational
Osaka - #3787 Operational
Tokyo - #3787 Operational
Tokyo - #4700 Operational
Amsterdam - #6036 Operational
Paris - #6036 Operational
N. Virginia - #6044 Operational
Washington - #6044 Operational
Amsterdam - #6596 Operational
Management Operational
API Services Operational
Configuration Operational
Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Planned Cloud Zone Application Maintenance [Hong Kong] Nov 23, 2024 10:30-14:30 UTC
During this maintenance window we will be migrating EAA Clientless applications to our improved dial-out version, providing enhanced performance, stability and scalability.

This migration will run in phases during the maintenance window and may result in a brief application downtime of up to 5 minutes whilst your EAA connector(s) reconnect to the cloud zone using the latest dial-out version.

If you have deployed your clientless application to this cloud zone after May 2024, your application will already be using the optimized dial-out version and will not be impacted during this maintenance window.

We will also take this opportunity to migrate client applications created prior to July 18th, 2021 to the optimized dial-out version. Client applications created after this time will not be impacted during this maintenance window.
Posted on Oct 29, 2024 - 11:49 UTC
Planned Cloud Zone Application Maintenance [Sydney] Nov 23, 2024 10:30-14:30 UTC
During this maintenance window we will be migrating EAA Clientless applications to our improved dial-out version, providing enhanced performance, stability and scalability.

This migration will run in phases during the maintenance window and may result in a brief application downtime of up to 5 minutes whilst your EAA connector(s) reconnect to the cloud zone using the latest dial-out version.

If you have deployed your clientless application to this cloud zone after May 2024, your application will already be using the optimized dial-out version and will not be impacted during this maintenance window.

We will also take this opportunity to migrate client applications created prior to July 18th, 2021 to the optimized dial-out version. Client applications created after this time will not be impacted during this maintenance window.
Posted on Oct 29, 2024 - 11:51 UTC
Cloud Zone Maintenance [Hong Kong] Dec 11, 2024 16:00-18:00 UTC
During this maintenance window we will be upgrading our capacity in our Hong Kong Cloud Zone and applies to Clientless applications.

The upgrade process should take about 10 to 20 minutes, during which some users may need to re-authenticate. We recommend not deploying applications during this short interval.

As part of the upgrade process, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed under the March 2024 section without removing any previously implemented IP based rules. The CIDRs can be found here: https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service
Posted on Nov 13, 2024 - 17:08 UTC
Expansion of Existing Data Center [Singapore, Frankfurt] Dec 15, 2024 00:00-00:01 UTC
As part of an expansion in our Singapore and Frankfurt Data Centers we are introducing the following new network CIDR's. These CIDRs will become active at anytime on or after December 15th, 2024.

- 172.236.222.0/26
- 172.236.159.0/26

Please ensure you review your network configuration as this may require you to update your firewall and any other upstream ACLs to ensure your connector(s) can communicate with the Akamai Platform.

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD the above CIDRs
Posted on Nov 18, 2024 - 16:57 UTC
Cloud Zone Maintenance [Seoul] Dec 17, 2024 15:00-17:00 UTC
During this maintenance window we will be upgrading our capacity in our Seoul Cloud Zone and applies to Client based applications.

The upgrade process should take about 10 to 20 minutes, during which some users may need to re-authenticate. We recommend not deploying applications during this short interval.

As part of the upgrade process, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed under the March 2024 section without removing any previously implemented IP based rules. The CIDRs can be found here: https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service
Posted on Nov 18, 2024 - 17:07 UTC
Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Cloud Zone Maintenance [Hong Kong]
Completed - The scheduled maintenance has been completed.
Nov 18, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 16:00 UTC
Scheduled - During this maintenance window we will be upgrading our capacity in our Hong Kong Cloud Zone and applies to Client based applications.

The upgrade process should take about 10 to 20 minutes, during which some users may need to re-authenticate. We recommend not deploying applications during this short interval.

As part of the upgrade process, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed under the March 2024 section without removing any previously implemented IP based rules. The CIDRs can be found here: https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service
Oct 27, 18:06 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
Planned Cloud Zone Release Maintenance [Paris - #343]
Completed - The scheduled maintenance has been completed.
Nov 14, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:00 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 5, 16:58 UTC
Nov 13, 2024
Planned Cloud Zone Release Maintenance [Chennai - #343]
Completed - The scheduled maintenance has been completed.
Nov 13, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 18:30 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 5, 16:57 UTC
Planned Cloud Zone Application Maintenance [Osaka]
Completed - The scheduled maintenance has been completed.
Nov 13, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 11:00 UTC
Scheduled - During this maintenance window we will be migrating EAA Clientless applications to our improved dial-out version, providing enhanced performance, stability and scalability.

This migration will run in phases during the maintenance window and may result in a brief application downtime of up to 5 minutes whilst your EAA connector(s) reconnect to the cloud zone using the latest dial-out version.

If you have deployed your clientless application to this cloud zone after May 2024, your application will already be using the optimized dial-out version and will not be impacted during this maintenance window.

We will also take this opportunity to migrate client applications created prior to July 18th, 2021 to the optimized dial-out version. Client applications created after this time will not be impacted during this maintenance window.
Oct 29, 11:50 UTC
Planned Cloud Zone Release Maintenance [Los Angeles - #343]
Completed - The scheduled maintenance has been completed.
Nov 13, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 07:00 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 5, 16:53 UTC
Planned Cloud Zone Release Maintenance [Madrid]
Completed - The scheduled maintenance has been completed.
Nov 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 23:00 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 4, 16:31 UTC
Nov 12, 2024
Planned Cloud Zone Release Maintenance [Osaka]
Completed - The scheduled maintenance has been completed.
Nov 12, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 15:00 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 4, 16:32 UTC
Planned Cloud Zone Release Maintenance [Seattle]
Completed - The scheduled maintenance has been completed.
Nov 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 07:00 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 4, 16:40 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Planned EAA Connector Upgrade
Completed - The scheduled maintenance has been completed.
Nov 9, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:00 UTC
Scheduled - Enterprise Application Access (EAA) connectors will be upgraded during this time. The service will remain operational during the maintenance window, but end-users may experience minor disruptions when accessing applications. These disruptions, if encountered, will last less than 15 minutes.

If you have any questions, please contact Akamai Technical Support - https://www.akamai.com/global-services/support
Oct 31, 09:51 UTC
Planned Cloud Zone Release Maintenance [Paris]
Completed - The scheduled maintenance has been completed.
Nov 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:01 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Oct 30, 05:24 UTC
Planned Cloud Zone Release Maintenance [Stockholm]
Completed - The scheduled maintenance has been completed.
Nov 9, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:00 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Oct 27, 17:36 UTC
Nov 8, 2024
Planned Cloud Zone Release Maintenance [Chicago]
Completed - The scheduled maintenance has been completed.
Nov 8, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 05:00 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Oct 30, 05:25 UTC
Planned Cloud Zone Release Maintenance [Paris]
Completed - The scheduled maintenance has been completed.
Nov 8, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Oct 30, 05:21 UTC
Nov 7, 2024
Planned Cloud Zone Application Maintenance [Chicago, Washington DC]
Completed - The scheduled maintenance has been completed.
Nov 7, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 10:00 UTC
Scheduled - During this maintenance window we will be migrating EAA Clientless applications to our improved dial-out version, providing enhanced performance, stability and scalability.

This migration will run in phases during the maintenance window and may result in a brief application downtime of up to 5 minutes whilst your EAA connector(s) reconnect to the cloud zone using the latest dial-out version.

If you have deployed your clientless application to this cloud zone after May 2024, your application will already be using the optimized dial-out version and will not be impacted during this maintenance window.
Oct 23, 15:28 UTC
Planned Cloud Zone Release Maintenance [Washington DC]
Completed - The scheduled maintenance has been completed.
Nov 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 04:00 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Oct 30, 05:23 UTC
Planned Cloud Zone Release Maintenance [Amsterdam]
Completed - The scheduled maintenance has been completed.
Nov 7, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 UTC
Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Oct 27, 17:38 UTC
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