Akamai EAA Maintenance Notifications

Updated

All Systems Operational

About This Site

Welcome to the maintenance page for Akamai Enterprise Application Access (EAA). This public page is used to communicate maintenance for the EAA platform. You can subscribe to maintenance notices using the above link.

The maintenance page has been broken down in to components to allow you to subscribe to updates that apply to you. "Cloud Zones" are where your applications reside and where you deploy them to The "Management" section will apply to all, these are the components that allow you to manage your EAA deployment.

This page is not used for reporting service incidents. All Incident Reporting for Akamai services can be found at https://www.akamaistatus.com.

Cloud Zones Operational

Amsterdam Operational

Chennai Operational

Chicago Operational

Dallas Operational

Hong Kong Operational

Frankfurt Operational

Jakarta Operational

London Operational

Los Angeles Operational

Madrid Operational

Miami Operational

Milan Operational

Mumbai Operational

Osaka Operational

Paris Operational

Sao Paulo Operational

Seattle Operational

Seoul Operational

Singapore Operational

Stockholm Operational

Sydney Operational

Tokyo Operational

US East Operational

US West Operational

Washington DC Operational

Dedicated Cloud Zones Operational

Chennai - #343 Operational

Los Angeles - #343 Operational

Paris - #343 Operational

US East - #343 Operational

Washington - #343 Operational

Dallas - #894 Operational

Los Angeles - #894 Operational

Osaka - #1708 Operational

Tokyo - #1708 Operational

Chennai - #1896 Operational

Frankfurt - #1896 Operational

Hong Kong - #1896 Operational

Singapore - #1896 Operational

Washington - #1896 Operational

Beijing - #2586 Operational

Dallas - #2586 Operational

Frankfurt - #2586 Operational

Los Angeles - #2586 Operational

Seattle - #2586 Operational

Milan - #2963 Operational

Paris - #2963 Operational

Osaka - #3787 Operational

Tokyo - #3787 Operational

Tokyo - #4700 Operational

Amsterdam - #6036 Operational

Paris - #6036 Operational

N. Virginia - #6044 Operational

Washington - #6044 Operational

Amsterdam - #6596 Operational

Management Operational

API Services Operational

Configuration Operational

Reporting Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Expansion of Existing Data Center [Singapore, Frankfurt] Dec 15, 2024 00:00-00:01 UTC

As part of an expansion in our Singapore and Frankfurt Data Centers we are introducing the following new network CIDR's. These CIDRs will become active at anytime on or after December 15th, 2024.

- 172.236.222.0/26
- 172.236.159.0/26

Please ensure you review your network configuration as this may require you to update your firewall and any other upstream ACLs to ensure your connector(s) can communicate with the Akamai Platform.

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD the above CIDRs
Posted on Nov 18, 2024 - 16:57 UTC

Planned Cloud Zone Release Maintenance [US East] Dec 16, 2024 04:00-09:00 UTC

In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Posted on Dec 09, 2024 - 16:50 UTC

Planned Cloud Zone Release Maintenance [Dallas] Dec 16, 2024 05:00-10:00 UTC

Planned Cloud Zone Release Maintenance [London] Dec 17, 2024 00:15-05:15 UTC

Planned Cloud Zone Release Maintenance [US West] Dec 17, 2024 07:00-12:00 UTC

Enterprise Application Access December, 2024 Release Dec 17, 2024 09:00-14:00 UTC

The December, 2024 Enterprise Application Access (EAA) release will go live during this maintenance window. The service will remain operational during this time but EAA administrators may experience intermittent reporting issues.

For additional information please reach out to Akamai Technical Support referencing the December, 2024 EAA release, status changes will be updated here as they become available.

Full release notes will be posted to https://techdocs.akamai.com/eaa/changelog after the release.
Posted on Dec 10, 2024 - 17:16 UTC

Cloud Zone Maintenance [Seoul] Dec 17, 2024 15:00-17:00 UTC

During this maintenance window we will be upgrading our capacity in our Seoul Cloud Zone and applies to Client based applications.

The upgrade process should take about 10 to 20 minutes, during which some users may need to re-authenticate. We recommend not deploying applications during this short interval.

As part of the upgrade process, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed under the March 2024 section without removing any previously implemented IP based rules. The CIDRs can be found here: https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service
Posted on Nov 18, 2024 - 17:07 UTC

Planned Cloud Zone Release Maintenance [Washington - #343] Dec 18, 2024 04:00-09:00 UTC

Planned Cloud Zone Release Maintenance [Mumbai] Dec 18, 2024 18:30-23:30 UTC

Planned Cloud Zone Release Maintenance [Frankfurt, Paris] Dec 18, 2024 23:00 - Dec 19, 2024 04:00 UTC

Expansion of Data Center running EAA Management Services Jan 15, 2025 00:00-00:01 UTC

As part of expansion in our Data Center running Management Services we are introducing the following new network CIDR's. These CIDRs will become active at anytime on or after January 15, 2025

52.8.107.198/32
184.72.53.234/32
54.241.148.163/32
52.52.233.12/32
50.18.255.91/32
54.176.238.170/32
54.151.87.158/32
54.215.141.251/32
54.177.53.141/32
50.18.188.245/32

Please ensure you review your network configuration as this may require you to update your firewall and any other upstream ACLs to ensure your connector(s) can communicate with the Akamai Platform.

For the full list of IP addresses, please refer https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service.

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD the above CIDRs
Posted on Dec 11, 2024 - 16:50 UTC

Past Incidents

Dec 13, 2024

Planned Cloud Zone Application Maintenance [Hong Kong]

Completed - The scheduled maintenance has been completed.
Dec 13, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 11:00 UTC

Scheduled - During this maintenance window we will be migrating EAA Clientless applications to our improved dial-out version, providing enhanced performance, stability and scalability.

This migration will run in phases during the maintenance window and may result in a brief application downtime of up to 5 minutes whilst your EAA connector(s) reconnect to the cloud zone using the latest dial-out version.

If you have deployed your clientless application to this cloud zone after May 2024, your application will already be using the optimized dial-out version and will not be impacted during this maintenance window.

We will also take this opportunity to migrate client applications created prior to July 18th, 2021 to the optimized dial-out version. Client applications created after this time will not be impacted during this maintenance window.

Clientless RDP applications will be migrated to our Modern RDP end-user experience as announced in our November 9, 2024 EAA Release notes.

Application deployments to these Cloud Zones may experience a slight delay during this maintenance window.
Nov 27, 10:55 UTC

Dec 12, 2024

Planned Cloud Zone Release Maintenance [Madrid, Paris, Stockholm]

Completed - The scheduled maintenance has been completed.
Dec 12, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 23:01 UTC

Update - This maintenance window has been rescheduled.
Dec 5, 13:51 UTC

Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 28, 09:45 UTC

Planned Cloud Zone Release Maintenance [Paris - #343]

Completed - The scheduled maintenance has been completed.
Dec 12, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 23:00 UTC

Update - This maintenance window has been rescheduled.
Dec 5, 13:41 UTC

Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 28, 09:26 UTC

Dec 11, 2024

Planned Cloud Zone Maintenance (Europe)

Completed - The scheduled maintenance has been completed.
Dec 11, 23:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 19:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 10, 18:40 UTC

Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The EAA service will remain operational during this time however users may experience minor disruptions and/or performance degradations when accessing applications..

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Dec 9, 23:19 UTC

Planned Cloud Zone Maintenance (APJ)

Completed - The scheduled maintenance has been completed.
Dec 11, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 16:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 10, 18:42 UTC

Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The EAA service will remain operational during this time however users may experience minor disruptions and/or performance degradations when accessing applications..

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Dec 9, 23:51 UTC

Planned Cloud Zone Maintenance (Australia)

Completed - The scheduled maintenance has been completed.
Dec 11, 21:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 12:00 UTC

Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The EAA service will remain operational during this time however users may experience minor disruptions and/or performance degradations when accessing applications..

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Dec 9, 23:54 UTC

Cloud Zone Maintenance [Hong Kong]

Completed - The scheduled maintenance has been completed.
Dec 11, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 16:00 UTC

Scheduled - During this maintenance window we will be upgrading our capacity in our Hong Kong Cloud Zone and applies to Clientless applications.

The upgrade process should take about 10 to 20 minutes, during which some users may need to re-authenticate. We recommend not deploying applications during this short interval.

As part of the upgrade process, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed under the March 2024 section without removing any previously implemented IP based rules. The CIDRs can be found here: https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service
Nov 13, 17:08 UTC

Planned Cloud Zone Maintenance (North America)

Completed - The scheduled maintenance has been completed.
Dec 11, 12:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 10, 17:02 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 9, 23:14 UTC

Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The EAA service will remain operational during this time however users may experience minor disruptions and/or performance degradations when accessing applications..

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Dec 9, 23:13 UTC

Planned Cloud Zone Maintenance (South America)

Completed - The scheduled maintenance has been completed.
Dec 11, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:01 UTC

Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Cloud. The EAA service will remain operational during this time however users may experience minor disruptions and/or performance degradations when accessing applications..

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Dec 10, 18:44 UTC

Planned Cloud Zone Release Maintenance [Seattle]

Completed - The scheduled maintenance has been completed.
Dec 11, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 07:00 UTC

Update - This maintenance window has been rescheduled.
Dec 5, 13:53 UTC

Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 28, 09:46 UTC

Planned Cloud Zone Release Maintenance [Amsterdam]

Completed - The scheduled maintenance has been completed.
Dec 11, 04:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 23:00 UTC

Update - This maintenance window has been rescheduled.
Dec 5, 13:50 UTC

Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 28, 09:27 UTC

Dec 10, 2024

Planned Cloud Zone Release Maintenance [Osaka]

Completed - The scheduled maintenance has been completed.
Dec 10, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 15:00 UTC

Update - This maintenance window has been rescheduled.
Dec 5, 13:46 UTC

Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 28, 09:32 UTC

Planned Cloud Zone Release Maintenance [Los Angeles - #343]

Completed - The scheduled maintenance has been completed.
Dec 10, 12:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 07:00 UTC

Update - This maintenance window has been rescheduled.
Dec 5, 13:33 UTC

Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 28, 09:34 UTC

Planned Cloud Zone Release Maintenance [Miami]

Completed - The scheduled maintenance has been completed.
Dec 10, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 04:00 UTC

Update - This maintenance window has been rescheduled.
Dec 5, 13:34 UTC

Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 28, 09:28 UTC

Dec 9, 2024

Planned Maintenance: Reporting Services

Completed - The scheduled maintenance has been completed.
Dec 9, 20:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 09:01 UTC

Scheduled - We will be performing planned maintenance on our Enterprise Application Access (EAA) Reporting services. The EAA core service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications. You may see minor degradation while accessing reporting or analytics data.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Dec 6, 23:23 UTC

Planned Cloud Zone Release Maintenance [Chicago, Washington DC]

Completed - The scheduled maintenance has been completed.
Dec 9, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 04:00 UTC

Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 28, 09:23 UTC

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

Planned Cloud Zone Release Maintenance [Chennai - #343]

Completed - The scheduled maintenance has been completed.
Dec 6, 23:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 18:30 UTC

Update - We will be undergoing scheduled maintenance during this time.
Dec 5, 14:01 UTC

Scheduled - In preparation for our upcoming release we will be performing maintenance on our Enterprise Application Access (EAA) Cloud Zones, the EAA service will remain operational during this time and users are not expected to experience any disruptions or performance degradations when accessing applications or the administration portal.

For additional information please reach out to Akamai Technical Support referencing this maintenance window, status changes will be updated here as they become available.
Nov 28, 09:44 UTC

Dec 5, 2024

No incidents reported.

Dec 4, 2024

Cloud Zone Maintenance [Hong Kong]

Completed - The scheduled maintenance has been completed.
Dec 4, 18:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 16:00 UTC

Scheduled - During this maintenance window we will be upgrading our capacity in our Hong Kong Cloud Zone and applies to Client based applications.

The upgrade process should take about 10 to 20 minutes, during which some users may need to re-authenticate. We recommend not deploying applications during this short interval.

As part of the upgrade process, we will be also updating the IP Addresses of the EAA service. Please ensure you have reviewed your firewall configuration as depending on your firewall configuration additional steps may be required:

* If you are not restricting connectors outbound access: No action is needed.
* If you are restricting connectors outbound access by FQDN: No action is required.
* If you are restricting connectors outbound access by IP address: Please ADD all the CIDRs that are listed under the March 2024 section without removing any previously implemented IP based rules. The CIDRs can be found here: https://techdocs.akamai.com/eaa/docs/allowlist-for-accessing-eaa-service
Nov 26, 17:43 UTC

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

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